1. Your fourteen day refund window

You can cancel within fourteen days of the date of purchase and receive a full refund of everything you have paid, unless one of the following applies:

- you have attended a live call, or
- you have completed Module 1.

Once fourteen days have passed since purchase, or as soon as either of these happens, whichever comes first, a refund is no longer available.

No reason is required to cancel within the window. Email us and we will process it.

2. Confirming at checkout

At checkout you are asked to confirm that you want immediate access to the programme, and that you understand you lose the right to a refund once fourteen days have passed, you attend a live call or you complete Module 1. This confirmation is required before purchase can complete.

3. Same Food, Different Job (standalone Module 1)

Same Food, Different Job is Module 1 of the Level 1 Foundation Programme sold as a standalone digital product and supplied immediately. By purchasing you consent to immediate supply, and the fourteen day cancellation right ends once you access the content. No refund is available after access.

4. Cancelling a payment plan

If you are paying in instalments and you decide to stop, you may cancel at any time.
- Future instalments stop.
- Access to the programme ends.
- Payments already made are not refunded, unless you cancel within the refund window in clause 1.
- Nothing further is owed.

No certificate is issued where the programme has not been paid for in full.

If your payment plan is cancelled because an instalment could not be collected, our Terms of Purchase explain what happens and how to restore your access.

5. Transferring your place

A cohort place may be transferred to another chef once, at no charge, provided the transfer is requested in writing within fourteen days of purchase and before you have attended a live call or completed Module 1.

6. Employer purchases

Places bought by an employer are business to business transactions, invoiced to the organisation. They are not consumer purchases, and the consumer cancellation rights in this policy do not apply to them. Places are non-refundable once invoiced. The employer may change the named chef before that chef first accesses the programme.
7. How to cancel

Email hello@performancechefacademy.com from the address used at purchase, stating that you wish to cancel. We will confirm in writing.

Approved refunds are returned to the original payment method within fourteen days of confirmation. Refunds are made in pounds sterling. Where your bank applied a foreign transaction fee at purchase, that fee is charged by your bank and is not ours to refund.

8. If something goes wrong

If the programme is not delivered as described, tell us. We would rather fix it than argue about it. Contact us before raising a dispute with your bank, and we will work through it with you.

Version 1.3. Last updated 4 November 2026.