1. Before the course opens

If you buy a place and cancel before the first part of the course opens to your cohort, you receive a full refund of everything you have paid. Email us and we will process it. No reason is required.

2. Once the course is open

Once the course is open and you have access, you have fourteen days from the date the course opens to your cohort, or from the date of purchase if you buy after it has opened, to cancel and receive a full refund, provided you have not progressed beyond Module 1.

If you have progressed beyond Module 1, the right to a refund under this clause no longer applies, because you have consumed a substantial part of a digital product that cannot be returned.

At checkout you are asked to confirm that you want immediate access to the course and that you understand you lose the fourteen day cancellation right once you begin working through the course beyond Module 1. This confirmation is required before purchase can complete.

3. Cancelling a payment plan

If you are paying in four instalments and you decide to stop, you may cancel at any time.

- Future instalments stop.

- Access to the course ends.

- Payments already made are not refunded.

- Nothing further is owed.

No certificate is issued where the course has not been paid for in full.

If your payment plan is cancelled because an instalment could not be collected, our Terms of Purchase explain what happens and how to restore your access.

4. Transferring your place

A founding cohort place may be transferred to another chef once, at no charge, if requested in writing within fourteen days of purchase and before the learner has started Module 1. Transfers are not available after that.

5. Employer seat blocks

Seat blocks purchased by an organisation are business to business transactions, invoiced to the company. They are not consumer purchases and the consumer cancellation rights in this policy do not apply to them.

Unused seats within a purchased block remain valid for twelve months from the date of invoice. Seat blocks are non-refundable once invoiced, and named learners may be substituted at any time before a seat is activated.

6. How to cancel

Email jackthornton@performancechefacademy.com from the address used at purchase, stating that you wish to cancel. We will confirm in writing.

Approved refunds are returned to the original payment method within fourteen days of confirmation. Refunds are made in pounds sterling. Where your bank applied a foreign transaction fee at purchase, that fee is charged by your bank and is not ours to refund.

7. If something goes wrong

If the course is not delivered as described, tell us. We would rather fix it than argue about it. Contact us before raising a dispute with your bank, and we will work through it with you.

Version 1.1. Last updated 15 September 2026.